Airline Communication Specialist

Join a friendly environment by opting for an Airline Communication Specialist position at KIVORK. You don’t need any experience, the only requirement is for you to feel comfortable talking in English and to strive to enlarge your knowledge daily.

About the role

• As an Airline Communication specialist, your main responsibility will be to discuss booking-related queries with the airline directly;

• Your role is to help Customer Experience Specialists deliver a positive resolution to our travelers who have complex requests;

• Being able to determine the cause of the problem and provide appropriate solutions and alternatives to the related departments within the time limits and follow up to ensure resolutions;

• Be up to date with airline updates and policies;

• Maintain qualitative communication and demonstrate listening skills;

• Keep accurate records and document all activities and discussions;

• Develop analytical skills and improve them over time by sharing and collaborating with the team members.

About You

• We are looking for a motivated employee who is not afraid of challenges and is ready to take every incoming case as a learning opportunity;

• You have excellent communication skills and the ability to take complex ideas and explain them in plain, compelling language (C1);

• You are confident in your ability to write clear, effective, and personalized messages communicating both with the airline and internal teams;

• You are reliable, self-motivated, and organized in your work, and have no problem meeting and exceeding expected performance metrics;

• You are not afraid to ask questions or offer suggestions and admit to working with others to get the job done;

• You are detail-oriented and have analytical skills;

• You are familiar with Google products, and overall PC skills;

• We’re looking for someone available to work night and weekend shifts.

Benefits

Competitive salary: our goal is to pay at or above the market rate in your region.

Paid time off: we will provide you with 28 paid leave each year.

Bonuses: our employees are eligible to receive a year-end bonus based on personal achievements.

Monthly Appreciation: based on your performance, each month there is the best agent selected to receive pleasant surprises.